PRIVACY POLICY

Effective Date: 3rd July 2025

Crystal Water Experience
We are not a registered company.

At Crystal Water Experience, we are committed to protecting your privacy, respecting your personal data, and maintaining transparency about how and why we collect, use, and store information. This Privacy Policy applies to our website www.crystalwaterexperience.com and related websites any associated platforms, and our services offered globally.

1. Who We Are

Crystal Water Experience is a UK-based association dedicated to enhancing wellbeing by reconnecting individuals to their original, divine blueprint through quantum wellness products and education.

Contact Details:
Email: support@crystalwaterexperience.com
Mailing Address: Crystal Water Experience, Office 1, Izabella House, 24-26 Regent Place, City Centre, Birmingham, B1 3NJ.

2. What Information We Collect

We collect personal data when you:

• Visit our website
• Subscribe to our newsletter
• Make a purchase
• Contact us for support or inquiries
• Engage with us on social media or at events

Types of data we may collect:

• Name, email address, phone number
• Shipping and billing address
• Payment details (via secure third-party processors)
• IP address and browser type
• Site usage data via cookies and analytics tools
• Any information you voluntarily provide

3. How We Use Your Information

We use your personal data to:

• Process orders and manage accounts
• Provide customer service and respond to inquiries
• Send you product updates, promotions, and newsletters (with your consent)
• Improve our website, offerings, and customer experience
• Comply with legal obligations

We do not sell your personal data to third parties.

4. Lawful Basis for Processing (UK & EU GDPR)

We only process personal data when there is a lawful basis to do so, including:

• Your consent
• Fulfilment of a contract
• Compliance with legal obligations
• Our legitimate interests, such as improving services

5. Data Retention

We retain your data only for as long as necessary for the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

6. Sharing Your Information

We may share your data with trusted third parties for the following purposes:

• Payment processing (e.g., Stripe, PayPal)
• Delivery and logistics partners
• Email marketing platforms (e.g., Mailchimp or similar)
• Website analytics (e.g., Google Analytics)

All partners are contractually obligated to protect your data and only use it in accordance with our instructions and applicable laws.

7. International Transfers

Your data may be transferred outside the UK or EEA. Where this occurs, we ensure appropriate safeguards are in place, such as standard contractual clauses or partners certified under data protection frameworks (e.g., the UK-US Data Bridge).

8. Your Rights (UK/EU & Global)

Depending on your location, you may have the following rights:

• Access the personal data we hold about you
• Request correction or deletion of your data
• Withdraw your consent at any time
• Object to processing or request data portability
• Lodge a complaint with a data protection authority (e.g., ICO in the UK)

For California residents (CCPA/CPRA): you have the right to know what personal data we collect, the right to delete, and the right to opt-out of “sale” of personal information (we do not sell data).

To exercise any of these rights, please contact us at support@crystalwaterexperience.com.

9. Cookies and Tracking

We use cookies and similar technologies to enhance your browsing experience and collect analytics data.

You can manage cookie preferences through your browser settings or through our cookie banner.

For more details, please review our [Cookie Policy].

10. Third-Party Links

Our website may include links to third-party websites or services. We are not responsible for the privacy practices or content of those sites.

11. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including encryption, secure servers, and restricted access.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page, and where appropriate, we will notify you by email.

13. Contact Us

If you have any questions or concerns about this policy or your data, please reach out:
📧 Email: support@crystalwaterexperience.com
📍 Mailing Address: Crystal Water Experience, Office 1, Izabella House, 24-26 Regent Place, City Centre, Birmingham, B1 3NJ.